Executing the correct CRM or ERP solution at your organization can help transform the way they cooperate with their clients. Its advance feature and active proficiency, reduce costs, give you actionable client insights, best part business breaks and increase client assignation.

What is CRM and why it is important?

A well-designed Customer Relationship Management (CRM) system is one of the main frame controlling and monitoring tools to manage and analyses businesses’ interactions with their customers. It is evident, that only a CRM system that is optimized to the workflow can enhance business relationships with customers, improve customer retention and drive sales growth in the long term. CRM software that comes off-the-shelf is not tailored to your unique business needs. These CRM systems are designed to suit the needs of most businesses.

Tappware Team focus on 5 different level of feature to ensure the best outcome for the bespoke CRM solution-

1. Easier to install and use than standard software

A primary advantage of investing in a bespoke CRM system for your business is the fact that it will be much easier to install and use than standard CRM software. Whereas standard CRM systems will follow a generic model, a bespoke system will be designed with your specific business requirements in mind and can be easily and quickly modified to complement the changing needs of your evolving business.

Moreover, by choosing a bespoke CRM system you will also receive remote or onsite training for your company staff and existing IT Support team. At Tappware our developers provide demonstrations of your company’s bespoke CRM software and will resolve any queries you may have. In this manner, your company can quickly get used to your new bespoke CRM system, maintain it with ease and effortlessly manage all of your customer data, business information, marketing channels and investor relationships.

2. Increased efficiency levels

One of the main benefits of choosing a bespoke CRM system for your business is the impact that it will have on your staff’s workplace productivity and your company’s overall efficiency levels. This is due to the fact that utilizing a bespoke CRM system will enable you to efficiently manage all of your company’s customer data and lead opportunities from start to finish within one unified software system. From identifying your target market and devising marketing strategies that will appeal directly to them, to automating important accounting processes and providing ongoing customer support to improve customer retention rates, using a bespoke CRM system can be integral to the long term success and expansion of any small, medium or large scale organization.

3. Improved customer support systems

A bespoke CRM system, you will be able to keep accurate and detailed records of every customer contact associated with your business. Free from the complexities of generic CRM software, this bespoke system will be familiar to your company’s administrational processes – so your staff will be able to quickly and easily access data and resolve any consumer query. No hassle, no logistical complications – just a clear channel of communication between your staff and your valued consumers.

4. Targeted marketing strategies

Having access to a broad spectrum of customer data via a bespoke CRM system will also enable you to create more efficient marketing campaigns for your key consumers. By using the data you have on file about your customers’ age bracket, gender, buying patterns and interests, you will be able to identify your target market and create promotional campaigns, which are relevant to their previous purchases.

5. Traceable results and business unity

Bespoke CRM systems help you to track all aspects of your business; from your sales figures from individual customers to the effectiveness of specific marketing strategies. Having access to a wealth of customer records and sales data within one unified software system facilitates a seamless customer management and data sharing system for your entire company.

Ultimately, choosing a bespoke CRM system for your business will facilitate a seamless customer management and data sharing system for your entire company; a valuable business resource which can improve efficiency levels, boost profit margins and earn you a network of loyal consumers.

What is an ERP and why it is important?

An ERP (Enterprise Resource Planning Software) is a piece of software that allows you to centralize all of your information into one place, therefore, improve efficiency and reducing overheads. This allows you to stay in control of all areas within the business with one application. Unlike the CRM or HRM systems, an ERP is focused on the processes, resources and planning within and across all departments of the business. Saving you money by ensuring your strategies and order processes are being followed correctly.

Tappware Team focus on 10 different level of feature to ensure the best outcome for the bespoke ERP solution-

1. Integration

ERP software provides a fully-integrated, intuitive platform through which you can analyze, monitor and conduct most data-driven tasks. Through a single database, ERP systems collect, store and analyze data across all departments. Storing and analyzing data across departments ensures seamless communication within your organization. Companies today no longer have to work in silos, thanks to ERP software.

2. Automation

ERP capability automates every day, tedious tasks, including order entry, payroll, accounting, invoicing, reporting and more. Automation cuts down the many hours your staff would typically spend on these processes, allowing them to focus on more important assignments. Optimizing your employees’ time ensures more effective workdays. Automating your processes can also reduce human error.

3.Big Data Analysis

ERP system is already collecting and processing data from all your business functions, it makes sense to capitalize on that information through analysis. Put simply, this ERP function finds trends and patterns in your processes. ERP software analyzes data relating to all business operations, including client data, production statistics, sales data and much more.

4. Reporting

You can think of ERP reporting capability as the tools needed to convey analysis to an end user. Our tools often include customizable dashboards, Gantt charts, pie charts, bar graphs and other visual representations. Many systems also allow users to restrict access to reports, protecting valuable company information.

5. Customer Relationship Management

Customer relationship management (CRM) software is beneficial for a couple of reasons. First, a CRM tool is an excellent option for companies whose customer base has become too large for spreadsheets. Spreadsheets work well until you find yourself spending more time updating them than actually using them to find information.

6. Accounting

Financial management is one of the most critical functions of any business. As such, any respectable ERP system should contain strong accounting tools. ERP systems help manage accounts payable, accounts receivable, fixed-asset management, risk management and tax management.

7. Tracking and Visibility

ERP solutions has the ability to provide comprehensive visibility on the ultimate goal. The most obvious example of this is supply chain visibility. Our ERP systems have the technology to track finished products and raw materials from manufacture to delivery.

8. Human Resource Management
A significant part of the HR business processes constitutes data entry and reporting functions. Data entry includes keying employee-related information such as demographics, contact number, designation, department, payroll, work hours, additional benefits and much more. Data entry is a time-consuming and a tedious process.

Moreover, if you are trying to create reports from data, you need to pull data from dispersed sources like spreadsheets.

9. Supply Chain Management

The manufacturing business needs to interact with several suppliers and partners to obtain raw materials and resources to bring finished goods/products to consumers. Supply chain planning not only includes the procurement of raw materials but also the selection of apt marketing channels to promote the finished products. It ensures determining the quantity of stock in the inventory, ensuring replenishment, optimizing the production process to keep up the demand and supply ratio, transportation and distribution of the finished goods.

10. Sales and Marketing

The sales and marketing module of an ERP software provides functionalities such as contacting customers, tracking customer orders from placing an order to dispatching of products against the order, raising sales invoices, receiving payments and processing return orders. It also provides additional functionalities such as automation of tracking expenses against a particular customer, implementing targets for marketing personnel, tracking lost orders and preparing comprehensive reports for marketing activities.