Software Maintenance & Support
From priority bug-fixing, technical investigations and change requests, we’ll support and maintain your software throughout its life, even if we didn’t build it.

What is Application Maintenance?

Application maintenance is essential work that needs to be carried out on a software application so it can continue to function reliably and securely.

 

Types of Software Maintenance Services

There are four different types of software maintenance, which are defined for various reasons and purposes. A software product may have to undergo one or more types of maintenance throughout the software maintenance life cycle.

 

 

1. Adaptive Maintenance
Adaptive software maintenance is the process of conversion in the system to keep the software compatible with changing business needs and technical evolution. This type of software maintenance primarily focuses on software frameworks. It is made in response to new operating systems, platforms, and hardware to retain continuity with the software. Adaptive software maintenance is about changing software in response to changes in its environment. The primary goal of adaptive software maintenance is to update and modify the software when:

  • The operating system on which your software executes is evolving (due to technology, laws, policies, rules, operating system, etc.)
  • End-users require the product to work with new hardware or software.
  • You’ve foreseen software defects that will harm your customers in the future.

 

2. Perfective Maintenance
Perfective Maintenance is a process of modifying all elements, functionalities, and abilities to enhance system operations and performance. The software’s receptiveness and usability are solved by perfective software maintenance. It includes altering current software functionality by improving, removing, or inserting new features or functions. Perfective software maintenance focuses on functional enhancements to improve the user experience. If you want to update the software system to improve its value as per the user requirements, you can execute the perfective software maintenance.

This includes:

  • Performance enhancement
  • Enhanced user interfaces and software usability
  • Better software functionality and performance

 

3. Corrective Maintenance
Identifying errors in the existing solution and correcting them to make it works more accurately. This software maintenance activities aim to eliminate and fix bugs or issues in the software. Corrective software maintenance is usually done in the form of small updates frequently.

In a nutshell, corrective software maintenance occurs when there are errors and faults in logic, code, and design. Corrective software maintenance is about corrective software bugs, errors, and defects.

 

You can implement corrective software maintenance when:

  • Software doesn’t function properly due to some faulty logic flow, wrong implementation, invalid or incomplete tests, etc.
  • Users face issues with the software once it is published.

 

4. Preventive Maintenance
Preventive software maintenance service helps in preventing the system from any forthcoming vulnerabilities. Preventive maintenance defines improvements of the software, which is done to safeguard the software for the future. It is carried out to prevent the product from any potential software alteration. Preventive maintenance also makes it easier to scale or maintain your code and handle your legacy system.

Preventive Software Maintenance defines the adaptions and modifications of the software that mitigate the deterioration risk.
Preventive maintenance offers:

  • Document updating as per the existing state of the system
  • Code optimization for better software execution
  • Reconstructing or reducing the code of the software to make it understandable

 

Application Support Process

All support and development change requests are logged in our in-house online help desk system and tracked by our dedicated help desk support staff. If our support team cannot solve the problem or answer the question immediately – or if the ticket is related to a new feature development – they will escalate the issue to a member of the Development or Quality Assurance (QA) team so that any issue can be rapidly resolved or implemented by the relevant in-house expert.

 

Each client is given access to the online help desk facility, giving the ability to monitor any support requests submitted and the option to add detail to them, if required. Our help desk is available 8am – 5.00 pm weekdays and is regularly monitored out of hours.